Pacnet Call Aggregation Service
Attentive, personalized service makes a difference in today’s highly competitive market place, and what a better way to respond to your customers’ demands than allowing them to call your business, any time, from any where and on any device.
However, providing voice access can pose a major challenge for multinational corporations, especially when their customers are located across different countries and continents, speaking different languages and working in different time zones. International voice calls can be costly and Toll-Free numbers, apart from the expense they lack reporting tools and quality control which are important for ongoing service review and enhancements.
With Pacnet’s new Call Aggregation Service (CAS), you can now provide seamless voice access to your customers with a next generation solution built on top of Pacnet’s global MPLS infrastructure.
However, providing voice access can pose a major challenge for multinational corporations, especially when their customers are located across different countries and continents, speaking different languages and working in different time zones. International voice calls can be costly and Toll-Free numbers, apart from the expense they lack reporting tools and quality control which are important for ongoing service review and enhancements.
With Pacnet’s new Call Aggregation Service (CAS), you can now provide seamless voice access to your customers with a next generation solution built on top of Pacnet’s global MPLS infrastructure.
Key Features
- Advanced routing options diverts traffic from the primary site to a secondary site when capacity runs out or in the case of an outage.
- Option to route traffic to different sites at different time-of-day, enabling follow the sun operation.
- Outbound capability supports telemarketing by aggregating incoming minutes into a central site from multiple originating countries and distributing a customer’s voice traffic back to those markets.
- Comprehensive reporting including General Traffic reports providing per-site and per gateway data on the following:
- Total number of calls
- Total duration
- Average duration
- Successful calls and accepted calls - Monthly Busy/Hour Traffic Report on the highest usage duration of each business day as well as the highest number of simultaneous calls.
Availability
Australia, Hong Kong, Japan, Korea, Malaysia, Singapore and Taiwan.
Technical Description
| Toll-Free | CAS | |
|---|---|---|
| Network Type | PSTN | Private VPN |
| Routing | Legacy IDD switching | MPLS-IP VPN using VRF |
| Quality Control | None | End-to-end |
| Cost | Per Minute (IDD adjusted) | Per Minute / per bandwidth basis |
| Redundancy | None | Routing to secondary site |