Customer Service - Australia
Customer Service
Pacnet is serious about giving you the service and support you need. We have made it easier for you to manage your Internet and email accounts online with our comprehensive, user-friendly toolkits. You also have the option to check your usage online, view your invoices, change your password and make secure payments.If you are unable to locate the information you need, our Customer Service team is available from 8am to 6pm AEST Monday to Friday.
Business Customer Service Contact Details
| Hours | 8:30am to 6:00pm Monday to Friday | |
|---|---|---|
| National Number | 13 36 39 | |
| International | +612 9336 0439 | |
| Fax | 1300 555 076 | |
| business.customerservice.au@pacnet.com | ||
| TTY Users | 1300 366 026 | |
Home Customer Service Contact Details
| Hours | 8:30am to 6:00pm Monday to Friday | |
|---|---|---|
| National Number | 13 36 35 | |
| International | +612 9336 0435 | |
| Fax | 1300 555 076 | |
| customerservice.au@pacnet.com | ||
| TTY Users | 1300 366 026 | |
Customer Service Tools
Account Toolkit
Administer your account online with your Account Toolkit. You can check your online usage, change your plan online*, pay your bills, view your invoices, change your spam and email virus filtering settings and more.Webmail
Log on to your Webmail service to set up email forwarding, leave a vacation message or check your email quota.Bill Payments
Pacnet provides you with a variety of convenient payment options.Invoices
Follow our guide on how to read your invoice or view your past invoices online.Technical Support
Technical Support
We all know that connecting to the Internet can provide occasional issues. As part of our commitment to our customers, Pacnet aims to provide useful, technical information to help with common Internet problems that may arise; our support capabilities are detailed within Pacnets Technical Support Scope.If you are unable to locate the information you need, our Technical Support team is available 7 days a week. Request forms and contact details are located here.
Business Technical Support Contact Details
| Hours | 24 hours a day, 7 days a week | |
|---|---|---|
| National Number | 13 36 39 | |
| International | +612 9336 0439 | |
| Fax | 1300 555 076 | |
| business.techsupport.au@pacnet.com | ||
| TTY Users | 1300 366 026 | |
Home Technical Support Contact Details
| Hours | 9:00am to 9:00pm Monday to Friday 9:00am to 6:00pm Saturday Closed Sunday and National Public Holidays |
|
|---|---|---|
| National Number | 13 36 35 | |
| International | +612 9336 0435 | |
| Fax | 1300 555 076 | |
| techsupport.au@pacnet.com | ||
| TTY Users | 1300 366 026 | |
Network Operations Centre (NOC) Contact Details
| Hours | 24 hours a day, 7 days a week | |
|---|---|---|
| National Number | 1300 722 662 | |
| International | +613 8696 9200 | |
| Fax | +613 9698 4799 | |
| premier.support.au@pacnet.com | ||
Technical Support Information and Guides
Service Announcements