Corporate Overview

Pacnet is Asia’s largest independent telecommunications service provider bringing together innovation, technology and knowledge to define a new paradigm in Asian connectivity.

Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, we have the Asian heritage which enables us to understand the diverse business communication requirements unique to the region.

Key to enabling our leading-edge communication services is our ownership of EAC-C2C, Asia's longest submarine cable infrastructure at 36,800 km, with a design capacity of 10.24 Tbps.

Through over 75 Points-of-Presence (PoPs), we have a global reach that extends beyond Asia to hundreds of cities around the world.

We deliver our comprehensive portfolio of advanced IP, data, voice and managed solutions to tens of thousands of satisfied customers including major carriers, over 40 per cent of Fortune 500 enterprises and small/medium businesses.

Headquartered in the heart of Asia in both Hong Kong and Singapore, we have more than 1,400 employees spread across our 27 offices located in 13 countries, including Australia, China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Taiwan, Thailand and North America.

We are Asia Pacific's leading submarine cable network

Pacnet's EAC-C2C network is the region's largest privately-owned submarine cable system, spanning 36,800 kms between Japan, Korea, Hong Kong, Taiwan, Philippines, Singapore and China. The state-of the-art cable system features a total design capacity of 10.24 Tbps. Pacnet’s network capabilities are also being further enhanced by EAC-Pacific, a 10,000km trans-Pacific cable which will be ready for service early 2010 and offer up to 1.92 Tbps of capacity between Japan and the United States.

We deliver a next generation core network platform

Pacnet has initiated an upgrade of its integrated EAC-C2C core network platform with ASON (Automatically Switched Optical Network) and GMPLS (Generalized Multi-Protocol Label Switching), which will enable a new set of features such as meshed protection on the optical layer, auto-provisioning and optimized routing of traffic to support latency-sensitive applications such as video and IPTV.

We are all about customer care

Pacnet's customer care for SMEs, and in the Carriers and Enterprise space, has swept customer service awards and industry analysts' recognition across the region. Recent accolades include Asia Pacific Customer Service Recognition of Excellence 2007, Best Contact Center Champion of the Year 2007 and Best Contact Center Champion at the 2007 CCAS International Contact Center Awards.

We are Asia - and the "on-ramp" to Asia from anywhere in the world

Pacnet operates under a focused business strategy with an emphasis on driving technology innovation and service excellence. As the only independent service provider in the region, Pacnet excels at being nimble, with the ability to quickly react and support changing market conditions. The company delivers leading-edge solutions to our customers, at the best commercial terms. Our independence also means a clear investment and product strategy designed to enhance our capabilities and offer value to our customers at all levels of the market.

We have an experienced management team

Pacnet's experienced management team combines a world-class service quality culture with deep on-the-ground knowledge of the industry and the region, enabling the delivery of an industry-leading portfolio of products and services to customers.